FREQUENTLY ASKED QUESTIONS

ABOUT OUR TRIAL LESSON
What do I need to do to prepare for my trial lesson ?

Just simply add your instructor as a contact on Skype.

What if I need to reschedule my trial lesson ?

To reschedule , simply log on to our website and click the "cancel" button . Afterwards return to the free trial section of our website and schedule another lesson. We do ask that you please complete this least 24 hours in advance.

HOW TO BUY MY LESSONS
How much are the lessons?

Our company has a single price of $ 15 for each 60-minute lesson , thus you do not need to buy large packages of lessons to receive our reasonable rates.

What forms of payment do you accept ?

You can pay with most types of credit or debit cards .

Can I use PayPal?

Yes, indeed , all our payments are handled by PayPal , which is the largest and most trusted payment processor in the world . This being stated a PayPal account is not necessary, you can buy lessons by using a credit card or debit card.

PROGRAMMING & CANCEL MY LESSONS
How I can schedule a lesson?

Log on to our website, click on " schedule a lesson" then click on lesson length and finally choose the instructor with whom you want to schedule your lesson.

Can I schedule a lesson the same day?

Yes, our online system allows you to schedule classes 12 hours in advance , so you can schedule a lesson in the morning with an instructor in the evening.

If I miss a lesson, I receive a refund?

No, we have to pay the instructor for the lessons you have booked. Although we will give refunds in certain cases.

If my instructor misses a lesson, I receive a refund?

Of course, you always receive a refund for the lessons that your instructor can not give .

How I can cancel a lesson?

Login to your account on our website and click the "cancel" button . Remember, you must cancel your lesson at least 24 hours before.

ABOUT OURS INSTRUCTORS & LESSON
Where are you located ?

EcuSpanish , is located in Quito - Ecuador , South America.

Are there lessons for children?

Of course, but I recommend we own study from 9 years on, given that at that age they are already familiar with the computer.

Do I receive the same instructor for each lesson , or can I change this?

If you are a beginning student will have the same instructor for each lesson as it is not advisable to change it. However, we can change the teacher in special situations or if you are at an intermediate level in Spanish.

What kind of materials do you use?

Our materials and exercises are available to all students. Tutors will provide you with all the materials through online documents such as grammar - grammar exercises - reading etc. . All is presented in a very simple and easy way.

Can I take a 30 minute class ?

Yes, since we realize at times it’s hard to take a 60 minutes class, you can split this into 2 parts and schedule 2 classes of 30 minutes .

Do you offer specific lessons for certain specialties such as : Healthcare, business , etc. . ?

Of course, all tutors are prepared to address the teaching of Spanish to any specialty that you are interested .